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CIB -Production Support Team Leader - Vice President - Sydney

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Title: CIB -Production Support Team Leader - Vice President - Sydney
Location: AU-NSW-Sydney-85 Castlereagh Street / 32176
Job Number: 130101630
About J.P. Morgan Corporate & Investment Bank:



J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.



Department Summary:



J.P. Morgan’s Custody & Fund Services (C&FS) safekeeps, values, clears and services securities and portfolios for institutional investors. The business is a global leader in providing innovative solutions, helping clients in more than 90 markets optimise efficiency, mitigate risk and enhance revenue through custody and asset servicing, securities and derivatives clearance and collateral management offerings.



Position Summary:



This is a key role within the technology team, leading a team of Application Support Specialists across multiple sites and partnering closely with the Custody & Fund Services Australia and New Zealand business.
The Production team is responsible for the support and maintenance of both vendor and in-house built applications for the Australia and New Zealand lines of business and works closely with both technology and business support units in
planning change and ensuring the timely resolution of Production issues.
For the right candidate there is an opportunity for real career progression in a business that is going through a period of growth.



Key Accountabilities/Major Responsibilities:

* Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners
* Identify and implement opportunities for automation of production monitoring
* Proactively identify common root causes of issues and address to improve overall production stability
* Work with application vendors to schedule upgrades and enhancements
* Engage with Agile project teams through the project life to ensure successful delivery and handover
* Work with business and technology partners to plan and test the disaster recovery plan
* Develop training plans to enhance technical, analytical and business capability across the team

Qualifications:

Qualifications/Experience/Knowledge

Knowledge and Experience:

* 3 years team leader experience in production support or application development in the financial services industry
* Proven record in implementation of monitoring automation and ongoing process improvement
* Experience in disaster recovery planning and test execution
* Excellent interpersonal relationship and communication skills
* Experience in maintaining a controlled technology environment, validated by auditors and regulators
Formal Qualifications:

* Bachelor's degree in Engineering, Computer Science, or Information Technology
Behavioural Competencies:

* Exhibit leadership behaviour which supports the business and technology goals through creative thinking and strong problem management. Encourages others to persevere despite challenges, frustrations or difficulties faced.
* Proven complex problem solving skills
* Comfortable and confident providing clear problem descriptions and guidance to senior business management in a time critical environment
* Strong people management and recruitment skills
* Ability to handle multiple competing tasks in an ordered manner, prioritising to ensure business deliverables are met

Job: Applications Support

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