ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Demonstrates and promotes a strong commitment to providing the best possible experience for our guests and employees.
Offer guest assistance when needed whenever possible.
Sells the value of ESH to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms.
Responsible for conducting courtesy calls within 20 minutes after guest check-in.
Maintain and organize work area and clean model, lobby and Front Desk, and Guest Common area daily.
Assist in maintaining the cleanliness and organization of the Laundry Room and the Guest Laundry.
Complies with safety and security policies in accordance with ESH standards to include property tours.
Makes periodic tours of the property to note safety and security issues.
Completes laundry responsibilities as assigned by property management which will normally include:
· Cleans, dries and folds linen, terry, blankets, bedspreads, mattress pads and shower curtains using proper procedures and checklists.
· De-stains items and retires items as necessary with approval from management.
Make guestroom keys for lost/lock-outs.
Provide keys to arriving registered guests.
May handle check-ins and check-outs.
Responsible for through understanding and effective performance of the Property Management System.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Must be proficient in reading and speaking English.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk and hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl and taste or smell.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee occasionally works near moving mechanical parts and in outside weather conditions and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
The noise level in the work environment is usually moderate.