Housekeeping Guest Service Representatives
Red Roof Inn Ann Arbor University North is now Hiring Friendly Faces! Please apply in person between 10 am and 1 pm Tuesday and Wednesday at Red Roof Inn, 3621 Plymouth Road, Ann Arbor.
Housekeeping Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure that the quality of service for Red Roof Inns' guests is in accordance with Red Roof Inns' standards and Hassle Free Guarantee, while working with members of the hotel team, while maintaining safety and security of the hotel.
Welcome guests with a friendly greeting and smile and perform all guest related services.
Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms.
Work with the front desk and maintenance to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance.
Assist in coordinating special events (i.e. holiday gatherings, bus tours, on site, etc.)
Other duties as assigned.
HS Diploma or equivalent work experience
1-2 years in a previous customer service position required
1-2 years of quality cleaning of hotel rooms experience.
Ability to clean fast and efficient while maintaining the Red Roof Inn quality & labor standards.
Must maintain professional appearance in Red Roof Inn provided uniform with consistently friendly attitude towards guests and staff
Work with minimal supervision
Basic English communication (verbal and written) skills required
May be required to work weekdays, weekend and/or holidays
· Location: Ann Arbor
· Compensation: 8.00