Job Summary: The Customer Support Specialist is responsible for providing Customer Service to Wholesale and Correspondent clients as well as Account Executives for Flagstar nationwide. Specialists will work with clients via phone and email to assist with answering questions regarding any aspect of the wholesale mortgage industry.Additional responsibilities include working with Customers to insure a complete understanding of Flagstar’s product offerings; assisting with the department email boxes and to assist the department in meeting departmental expectations, goals and metrics as defined by Management.The Specialist is required to spend 90 - 95% of the day assisting callers while the...read more

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