Primary Responsibility: The Director of Operations is responsible for managing Construction, Inside Plant, Optimum Stores, Plant Maintenance, Fleet, Logistics and all Field Service for consumers in the Regional area assigned for video, telephony and high-speed data products and services. The Director of Operations is accountable for actively managing operating and capital costs while achieving specified service targets. Description/Purpose Provides feedback loops between Call Center Operations, the Technical Service Group (TSG) and Field Operations to improve the customer experience. Ensure the communication and coordination of workload between Dispatch and Field Service. Ensure the coordination of activities between Network Management...read more

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