Hotel Operations Manager/Back of the House

Our North Little Rock Residence Inn is seeking a Back of the House Manager to help lead our team!

SUMMARY: Coordinates the activities of hotel staff as directed and provides support to the General Manager by performing the following duties:

ESSENTIAL FUNCTIONS:
• Works with and ensures compliance with all guidelines for operations, including front desk, housekeeping, maintenance and food service
• Conducts monthly department meetings to review new procedures and solicit input from all employees
• Handles and provides resolution to guest complaints and employee issues
• Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise policies and established operating procedures
• Answers inquiries pertaining to hotel policies and services
• Ensures property hiring practices comply with all state and federal requirements
• Performs functions of the General Manager in their absence
• All other duties as assigned