APAC Customer Services, Inc., an EGS Company, is a leading provider of customer interaction solutions for market leaders in communications, financial services, insurance, healthcare, logistics and travel and hospitality. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. Founded in 1973 the company employs a diverse global workforce in several customer interaction centers worldwide. Summary: Direct and coordinate activities concerned with the operation of a call center within company guidelines and policies. Ensures both the client Key Performance Indicators (KPI's) and APAC expectations are met. Responsible for leading efficient and effective operations in an...read more

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