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The Chicago Regional Office located at 9550 West Higgins, Suite 910

Rosemont, IL, 60018 is currently hiring a Claims Adjuster I  (Job Order # 12001GP3)

Responsibilities include: JOB SUMMARY:

A Claims Adjuster I is responsible for the timely, good faith adjustment and disposition of self-administered casualty claims in multiple jurisdictions.  Responsibility extends to all aspects and phases of investigations, evaluations, negotiations and settlements/denials of the following claims:  workers’ compensation, auto liability, no-fault uninsured motorist and general liability.

SCOPE/BUSINESS CONTEXT/EXPECTED CONTRIBUTIONS

Scope:

·          Manage 75 -150 casualty claims on assignment.

·          Acceptable caseloads vary based on the jurisdiction(s), mix and complexity of Worker’s Compensation and General Liability cases as determined by Claims Supervisor.

Business Context:

Expected Contributions:

·          Investigate, evaluate and dispose of claims promptly – taking statements as necessary – to determine liability/compensability.

·          Evaluate damages and pay benefits as prescribed by law and/or Marriott policies and procedures.

·          Secure necessary documentation to facilitate timely loss adjustment and maintain primary responsibility for settlement decisions up to individual authority.

·          Complete and monitor timely WC payments/state filings. 

·          Monitor and actively manage WC medical treatment with the goal of minimizing disability.  Consult Occupational Health Services as necessary.

·          Participate in the Service Call program and complete required Service Call reports detailing current case status.

·          Evaluate claims for potential third party or subrogation recovery.

Other:

·          Demonstrate commitment and support to management team and department goals.

·          Actively participate in regularly scheduled unit meetings and department meetings.

·          Comply with Marriott Casualty Claims Policy and Procedure Manual requirements.

·          Comply with Marriott’s Corporate Policy Manual.

·          Effectively utilize the Valley Oaks System (VOS) to manage all claims electronically.

·          Enter action plan notes/website notes into VOS.

·          Work toward and achieve claim’s production objectives agreed upon by office.

·          Participate in activities that foster teamwork and continuous quality improvement.

CANDIDATE PROFILE:

Experience

·          Entry-level position.  Demonstrated track record as a claims representative and/or demonstration of skills and potential to be a claims adjuster.

Knowledge and Skills

·          Effective reasoning, analysis and decision making skills.

·          Effective influence skills.

·          Maintain confidentiality.

·          Strong negotiation skills.

·          Strong organization skills.

·          Strong hospitality skills.

·          Ability to prioritize work.

·          Ability to meet deadlines and follow up in a timely manner.

·          Good communication skills (verbal, listening, writing), including the ability to deliver difficult messages to customers and/or claimants.

·          Good investigation skills.

·          Basic knowledge of claims process.

·          Strong computer skills.

·          Ability to work well in a team, providing assistance to fellow associates and representing the mission of the unit, department or region.

·          Possess a willingness to accept and respond positively to constructive criticism.

·          Present oneself with a positive, professional demeanor.

·          Communicate often with supervisor keeping him/her informed.

·          Show dependability.

Education or Certification

·          High School Diploma or GED required.

·          Two or four year degree from an accredited college/business/technical school preferred.

·          Applicable industry licensing.

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