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Network Support Engineer

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City:Durham
Zip:27722

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Network Support Engineer - Durham, NC

Data Center Storage Network Solutions-Customer Support Engineer

Our client is looking for strong team players with great communications skills & the ability to explain complex solutions in a simple way. The successful candidate will have proven ability to resolve complex technical problems, multitask, and be dedicated to customer success.

Responsibilities include:

* Provide First line and second line phone/email/Webex consultation to independently debug complex Storage Product Solution problems.
* Provide systems/product training.
* Acts as a focal point for large account network problem resolution.
* Acts as a technical expert. Provides support on a world-wide basis.
* Able to determine problems and deliver known solutions with a high level of customer satisfaction.
* Suggests modifications to processes and procedures.
* Develops work plan.
* Receives general direction on executing work plan.
* Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors.
* Exercises judgment within defined procedures to determine appropriate action.
* Presents ideas within project team. Interacts across projects at peer level.
* Promotes and solicits ideas within project team(s).

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