Claudia Palencia

6425 West 33^rd Street

Berwyn, IL  60402

(773) 932-7243

cpalencia594@robertmorris.edu

OBJECTIVE

Seeking an accounting position

EDUCATION

Robert Morris University, Chicago, Illinois

    Bachelor of Business Administration

    Majors: Accounting and Business Administration

    GPA: 4.00/4.00 Graduation: June 2014

Northwestern College, Bridgeview, IL

    Associate in Applied Science Degree

    Majors: Executive Accounting and Business Administration

    GPA: 3.47/4.00 Graduation: March 2011

COMPUTER SKILLS SUMMARY

• Microsoft Word

• Microsoft Excel

Typing Rate 40 WPM

Bi-lingual: English/Spanish

QuickBooks

EMPLOYMENT EXPERIENCE

Arrow Messenger Service, Chicago, IL                                                             July 2004 – Present

Tenant Service Agent Level 1: Duties:

Ø  {C}Team Leader for 4 employees

Ø  {C}Supervise and direct 4 employees

Ø  {C}Customer Service skills:

·         {C}Meet & greet customers

·         {C}Answering customer telephone inquiries

·         {C}Problem solving skills and professionalism

Ø  {C}Calculate Payroll for 4 employees

Ø  {C}Generate monthly reports using company software

Ø  {C}Generate weekly performance reports using Microsoft Excel

REFERENCES

    Available upon request