CAREER OBJ

Objective: To obtain a challenging position with a growth oriented company or civic organization, at which time I can utilize my professional experience to stimulate organizational and community growth.

2012-Present  American Income Life                                                               Springfield, IL

Supervisory Agent

• Recruited agents personally and through telemarketing

• Sold life insurance and other supplemental insurance products

• Union member of OPEIU 277

• Called two evenings for 5 hours to book appointments for a 4 work day through union leads that the company works with and personal referrals collected while in appointments

• Top referral collector for 2 months

• Top closing ratio for this prior month

• Field trained my agents and supervised their training and activities

• Managed team activity and gave continued learning twice weekly

2011-2012  AFLAC                                                                                                   Peoria, IL

Independent Agent

• Set up business accounts for businesses to offer their employees supplemental insurance products at a reduced price

• Performed group presentations

• Serviced each employee interested to tailor their needs to the products offered

• Serviced businesses and their employees for payroll deduction accounts, claim filing and all customer service needs

2010-2010  THR & Associates                                                                          Springfield, IL

Training Director

• Created and implemented new training program

• Hired training staff needed

• Opened a 16,000 square foot training facility in a month

• Ordered all supplies, furniture and training tools needed

• Trained Week 1 for a 4 week program

• Implemented continued learning to existing employees

• Assisted HR in establishing recruiting fairs and recruiting efforts

• Assisted CEO and SVP’s in creating a united company message and negotiating process

• Received high praise from trainees and staff regarding my performance as a Director and a Trainer

2009-2010                   GulfStar Energy Group, LLC                                                    Morgantown, KY

District Manager

• Assisted Vice President with client searches and needs
• Liaison for existing clients
• Sought and secured new clientele for the company
• Accompanied existing and prospective clients to Kentucky for tours of the project

2007-2009  State Farm Insurance – Corporate                                            Bloomington, IL

Learning and Development Analyst

• Recommended and co-created a standard and style guide for all Team Member Training Phase II Job Aids

• Co-hosted an Agency Deployment Coordinator (ADC) Conference in Baltimore, MD.  Organized, planned, scheduled and took minutes of the conference. Organized speakers, food, room reservations, outside activities, agendas and expectations list.

• Maintained several mentor relationships to improve my business acumen and performance at State Farm.

2006-2007  State Farm Insurance - Mid-Atlantic Zone                           Charlottesville, VA

Learning and Development Specialist

• Developed and facilitated the Life Electronic-Application Virtual Class to prepare Mid-Atlantic Zone for the rollout of the Life Enterprise Application.  I collaborated with Learning & Development team members, Corporate Learning and Development, and other zones to develop and implement this course in three zones. 

• Intern Coordinator for all training agents in the Mid-Atlantic Zone. Responsible for tracking student’s performance, coaching, reporting to the Developmental Agency Field Office, scheduling and distributing schedules to all needed individuals for each class.

• Facilitated all Mutual Fund and Health classes, maintained curriculum, ensured completion of all assignments, learned objectives, and desired competencies.

2005-2006   State Farm VP Management Corp.                                          Bloomington, IL

Securities Product Services Representative

• Series 6 licensed in Illinois

• Assisted customers, Agents and Agent’s team in questions, distributions, and services for Mutual Funds accounts.

• Created training manuals and trained inbound call center how to complete an Agent and team member’s web-based Mutual Fund application.

• Trained new call representatives on how to complete the web-based Mutual Fund application and how to assist Agents and team members.

• Maintained training and all updates in a timely manner.

• Shared Mutual Fund Electronic Application training with Internal Sales Support to enable their call representatives to assist Agents and team members with the web-based Mutual Fund application.

2005-2003       State Farm Insurance-Fredia Hawthorne                                Springfield, IL

Life/Health Specialist - (217) 529-4935

• Focus on Life, Health & Bank Sales.

• All lines producer of insurance products.

• Helped to position agency to lead the zone in LTC and life applications.

• Obtained Level 3 in Life Sales competition (top status) within 2 months of competition.

• Led AFO in total life applications for Fast Start promotion for 2004.

• Participated in developing and was a panel speaker on the new training DVD for all State Farm Agents and team members on promoting and selling permanent life insurance.

• Brought total application count up by 50%.

• Completed LUTC courses in Estate Planning, Annuities and Disability Income.

• Chamber of Commerce Ambassador and active participant in corporate mentoring with Big Brother & Big Sister of Sangamon County, IL

• Awarded Chamber Ambassador of the Month for April, 2005

2003-2002           State Farm Insurance-Chad Slusarski                                       Moline, IL

Office Manager- (309) 736-9337

• Managed daily activities, upkeep, and training of staff.

• Recorded and facilitated team meetings and training sessions.

• Recruited team members and conducted interviews for positions open.

• Tracked and reported office performance and products sold.

• All lines producer of insurance products.

• Helped to position agency to lead the zone in LTC, Home Mortgages, and Mutual Funds.

• Led the AFO life group in face value sold

2002-2001 State Farm Insurance-Ron Mays                                                    Springfield, IL

Insurance Representative-- (217) 789-2622

• All lines producer of insurance products.

• Responsible for customer service and daily management of office responsibilities

• Increased agency by 50% in monthly applications in 4 months.  Ranked top life sales associate for 4 consecutive months.

2001-1999 Mister Neat’s Formal Wear                                                Colorado Springs, CO

Store Manager- (970) 667-4444

• Responsible for sales and rental of all merchandise, inventory, revenue, advertising promotions and training of new salesmen.

• Increased store profitability by 50% within the first 6 months of employment, and was awarded with the Legendary Customer Service award for 1999 within the first 5 months of employment.  Was ranked # 1, company wide, in retail sales for 3 consecutive months.

1999-1998 Vintage Internationale                                                                          Quincy, IL

Assistant

• Duties included meal planning, preparation, set-up, and serving

• Responsible for education, sales, and serving of wine

 1998 Great River Enterprises                                                                                Quincy, IL

Assistant Manager

• Duties included inventory, bartender, cash register, and promotion advertising   

• Accountable for ordering all supplies, hiring and training new employees, and the point of contact for customer relations

1996-1995 First of America Bank-Illinois                                                       Springfield, IL

Administrative Assistant

• Direct assistant to the Senior Vice President

• Responsible for processing loan payments, transfers, compensation analysis, pay off quotes, transactions, answering the phone and customer service to 22 commercial lenders

1995-1994 Secretary of State/Corporations                                                     Springfield, IL

Intermittent Clerk Typist III

• Duties included auditing and filing corporation’s annual reports and data entry

• Responsible for employee performance reports and general customer service

1993-1995  First of America Bank                                                                       Kewanee, IL

Commercial Loan Service Assistant

• Direct Assistant to Vice President of Commercial Lending
• Prepared all paperwork needed for loan closings
• Direct customer service to lenders
• Back up phone assistant to the Branch
• Performed loan closings as needed

O

·         Two-time NCAA All-American – Track & Field Monmouth College.

o        Fastest woman in the Mid-West in 1993

o        Member of the fastest 4 X 100 meter relay in the Mid-West in 1993

o        8^th place in the nation in 1992, outdoor track & field – long jump

o        3^rd place in the nation 1993, indoor track & field – long jump

·         Current insurance producer in Life, Health, Property and Casualty.

References and educational information available upon request