When you are in the business of health care, you're in the business of people. At UnitedHealth Group we want every customer experience to be distinctly personal. The challenge is complex. When people call us for help, their focus is on getting the best care possible. We help them understand their benefits and their options. This part of their lives matters a lot to them and it matters just as much to us. Our customer service teams have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care.
Primary Responsibilities:Responsible for quality assurance by conducting audits of calls of Customer Service RepresentativesProvide feedback to team members on audit resultsAnalyze information and utilize to build recommendations to reduce errors and improve process performanceCreate, maintain and track reports in relation to performance
Serve as subject matter resource to team members, supervisors and management staff
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