Call Center/Customer Service
Our diversified transportation company based in midtown Manhattan continues to enjoy dynamic growth. Our transportation and tourism divisions are undergoing a rapid expansion in order to meet demand. We have a seemingly insatiable calling for experienced Call Center Customer Service reps to fulfill these growing needs.
In this position you will be trained to:
* Operate our phone system
* Communicate over the phone with our customers and vendors
* Adequately respond to their comments, requests and problems.
* Proactively escalate and communicate customer issues to appropriate personnel/departments
* Proactively escalate and communicate call center technology issues to appropriate personnel.
* Contribute to constant improvement by sharing and implementing ideas with supervisors and other management staff and peers.
* Recognize your own strengths and developmental needs and take action to leverage developmental opportunities.
*High school diploma or equivalent
*Strong written and verbal communication skills
*Strong customer service skills with proven background
*Proficient PC skills
*Reliable Transportation to and from work
*The ability to pass a drug screen, criminal background investigation, skills assessment, and a script read.
*Weekday and weekend hours.
Please send resume to Hr Department and enter position title in subject field.