Job Title: Data Entry Operator

Duration: 11 Months+

Location: Trenton, NJ

Rate: $ 9/Hr

Interview Type: Both Phone and In Person

Job Description:

The Data Entry Operator will assist in the daily technical assistance and help desk support . The services of the consultant will assist the primary technical support person with technical and help desk support in periods of need and/or absence.

This position requires a candidate that has the aptitude to learn and strong customer service skills. While training is provided, a qualified candidate must have prior technical exposure and customer service phone skills.

HELPDESK

· Handling of sponsors’ calls/emails and resolving sponsors’ SNEARS phone and email inquiries

· Understanding of the Application System/Reimbursement System/Direct Certification Applications

· Understanding of Food Distribution Progams within SNEARS

· Ability to generate authorization codes to new SNEARS users through the portal’s Role Manager

· Ability to elevate program level inquiries to proper Child Nutrition staff

TECHNICAL

· Resolve Food and Nutrition user technical inquires in timely manner

· PC Troubleshooting skills

· Knowledge of Windows 7/Windows XP operating Systems

· Knowledge of Microsoft Office 2010

· Configuring of PC’s\Laptops\Printers

· Configuring of Software

· Printer\Copier Troubleshooting skills

· Maintain accurate supply of network/desktop and copier supplies

· Change printer/copier toner at user request

· Maintain accurate records of IT equipment signed out of office

· Maintain accurate inventory records of hardware/software assets

· Maintain recalibration schedule for Opscan 4 scanner

CLERICAL

· Procurement or hardware/software quotes

· Paperwork for procuring hardware/software through completion of checklists

· Paperwork for procuring CAI services through completion of checklists