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Customer servcice superstar

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City:Hackensack
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Description

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Customer Service Associate Job Purpose: To maintain customer relationship by responding to inquiries; documenting actions, and taking inbound calls.

           Prepares for customer inquiries by studying products, services, and customer service processes.

           Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; assembling and forwarding information; verifying customer's understanding of information and answer.

           Records customer inquiries by documenting inquiry and response in customers' accounts.

           Improves quality service by recommending improved processes; identifying new product and service applications.

           Updates job knowledge by participating in educational opportunities.

           Accomplishes customer service and organization mission by completing related results as needed.

Skills/Qualifications: Product Knowledge, Informing Others, Data Entry Skills, Organization, , Verbal Communication, Reporting Skills, Managing Processes, Customer Focus, General, Multitasking

Note: Must be a self motivated individual; if interested please call ASAP as positions will fill fast. (551)579 4327

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