Customer Service: Greet Prospective Residents and provide information on property inquires. Showing models and/or available units and aggressively sell the products and services of the property, home or commerical property. Complete leasing/administrative paperwork. Coordinate meetings with environmental specialists, real estate agents, receivers, etc.
Administrative: Collection, posting, and depositing of all rental payments. Invoicing and payroll. Evictions on delinquent residents. Accurate and timely completion of all daily, weekly and monthly financial and leasing reports. Inspect grounds, models and leasing office as directed for eye appeal and marketability. Posting for REO’s. Ensure that the leasing of customer is organized and runs smoothly pursuant to company policies and procedures. Spanish speaking and writing. Notary California.
Computer: Validation of all input including prospects, traffic, applications, leases, move-outs, deposits, and closing reports. Adhere to daily, weekly, and monthly computer reporting requirements. Understand computer functions and maintain accurate data files.
Marketing: Internet Marketing of property or properties for sale. 360 Video of properties or land. Track and Report Incoming calls and/or email coordination of contacts and prospects.
Leasing: Lease apartments by showing models and/or available units and aggressively sell the products and services of the property. Develop, refine and effectively implement excellent telephone and personal sales skills. Specifically, respond to site visits or telephone inquiries, conduct site tours, and effectively lease apartments. Work to optimize occupancy while maximizing effective leased rent. Site tours include, but were not limited to, showing and transporting prospects around the property in order to sell all property amenities, model apartments, and available apartments or homes. Prepare all lease-related paperwork in an accurate and timely manner. Be able to explain all lease documents to new and existing residents. Follow the established policy and procedures in the qualification, screening and acceptance of applicants for residency. Maintain customer service standards. Respond to resident requests and work with residents to resolve resident problems and complaints. Follow through to ensure issues are resolved. Work with the property management staff to develop and implement sales and marketing strategies.
REO: Prepare and/or deliver receiver documents, Monthly checklist of property. Coordinate maintenance projects for Receivers, Property Managers, and Lending institutions. Coordinate visitors to properties, such as, environmental engineers, fire inspections, prospective buyers, etc.