Spa receptionists are responsible for answering the telephone, transferring calls, taking accurate messages, greeting customers, cashiering, giving tours of the spa facility and scheduling appointments. Their duties also include notifying staff members of any customer cancellations or the arrival of any unscheduled visitors.
Their duties may also include light administrative and clerical duties, such as opening and distributing mail, filing, data entry and the preparation of letters and documents.
Receptionists meet and greet customers, providing a positive and friendly attitude. Receptionists check-in customers as they arrive for their scheduled appointments. They also schedule new appointments and answer all calls that come into the spa. They may also provide daily maintenance of the spa's lobby or reception area. Caring for office furniture, plants and periodicals are some examples of these additional duties.
Requirements to Become a Spa Receptionist
A minimum of a high school diploma or equivalency is generally preferred among employers. Employers also require excellent customer service skills and strong interpersonal skills. Professionalism is also required and prior customer service or office experience is preferred.
Though not required, potential receptionists can gain the skills necessary to enter this career by earning a non-degree receptionist certificate. Many community colleges and technical schools offer such programs. Some course topics may include basic office procedures, computer skills, speaking skills, word processing and writing skills.
The ability to operate basic office equipment, such as a calculator, dictation equipment, a fax machine, copy machine and scanner are often required. Knowledge of computers and software programs, such as accounting, scheduling, e-mail and word processing software may also be helpful.