Maria I. Hernandez

437 Garden Ave.                                                 productiononeoone@yahoo.com                       (717) 697-2860

Mechanicsburg, PA 17055                                                                                                                (717) 215-6786

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OBJECTIVE:  I am seeking employment with a stable business, as well as one with opportunities to advance in my career.

SKILLS:   Printing, Copying, Faxing, Data Entry, Office Filing, Collections Calls, Managing a multiline phone system  ( over 250 departments), Payment Processing (Checks and Credit/Debit Cards), Company Bank Deposit Preparation, Toggling efficiently through a multiscreen Windows system, Assisting customers over the phone with technical/hardware troubleshooting, Determining if customers need transferring to Tech Support Department for extensive troubleshooting, Complete product knowledge of computer and mobile electronics in order to aid customers with purchases and upgrade customers to a better product.

LANGUAGE SKILLS: Spanish – Fluent (Reading, Writing, Speaking)

                                    English- Fluent (Reading, Writing, Speaking)

EDUCATION/TRAINING:

2000-2004       Middletown Area High School        High School Diploma received

2009-current   Harrisburg Area Community College        Part-time (45 Credits Received)

*Coursework in Nursing, Criminal Justice, Business Administration, and Human Services.

2012    Computer Information Systems Course- Software for Business

(Emphasis is on the application of computers and hands-on use of software applications, including word processing, spreadsheet, file and database management) – at Harrisburg Area Community College         

WORK EXPERIENCE:

2012    Teletech@ Home        Englewood, Colorado 80112

Customer Service Technical Help Desk: Answer inbound calls, process credit/debit card payments, update customer information, up-sell products,

​2011-2012       American Personnel (Penn DOT Contract)    Harrisburg, PA 17112

Bi-Lingual Spanish Help Desk Representative: Answer inbound calls. Assist customers with motor vehicle information, both in English and Spanish. Access and update customer information.

2010-2011       Country Meadows      Hershey, PA 17033

Home Care Aid: Assist elderly clients with daily living activities as well as hygiene. Transport and accompany clients to and from appointments.     

2009-2010       Unifirst Corporation     Hummelstown, PA 17036

Administrative Assistant: Prepare daily paperwork for route drivers, file company documents, answer a multiline phone, enter and edit customer information into database, create customer invoices using excel, entering check payments into database, prepare bank deposits, and setting appointments for management.

2008-2009       First Student       Middletown, PA 17057

School Bus Driver: Safely operate school bus, and transport students to and from school and field trips.

2006-2008       Susquehanna Bank    Hershey, PA 17033

Teller/Notary: Accurately monitor customer information and accounts, handle deposits and other transactions, balance the ATM/cash vault, operate and balance a coin machine, and also experienced with multi-line phones and in sales.

2003-2006       Fox's Market    Middletown, PA 17057

Customer Service Manager/Supervisor: Handle company files and cash deposits, supervise cashiers, operate and balance a cash drawer, create money orders and cash out lottery tickets, and monitor reports of store totals.