Job description Must have good communication skills, as this person will be working with & among the call agents & hierarchy every day. Must be organized, methodical, & thoughtful in diagnosing issues. Must also be customer-facing" on the phone & in per-son. Server and Infrastructure Management INTEL Server Support (Active Directory Domain, DHCP/DNS) Automated Software Delivery (Application Deployment / Updates) Client Automation via Active Directory & Logon Scripts (Icons, Shortcuts, Desktop Look and Feel items) Application Support (FTP, WSUS, TSM, Knowlagent, Verint ) Application Support includes / Issue Management, Application Monitoring, Applica-tion Configuration, Interface to Application vendor on all issues, Application Up-dates/Hotfixes...read more

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