Support Analyst Salary commensurate with experience The Support Analyst answers calls and works toward a speedy and accurate resolution to issues presented. If he/she cannot answer the inquiry, the analyst will escalate more complex issues to the appropriate team member. The role requires the following: Must be able to work with customers to understand the request and collect the correct data to enter into the call tracking system. Assign the proper priority based on the problem and business impact. Have the knowledge to resolve a high number of calls on initial contact. Have the understanding of the problem to...read more

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