Lead the initiative to increase IT effectiveness and efficiency through end-to-end management of the Incident and Problem Management functions.. Responsible for leading the team to restore services as quickly as possible for application and business service outages and then working to identify the root-cause as quickly as possible. Responsible for the end to-end design, development, performance, and continuous improvement of the incident and Problem processes across the Retail/ PBM IT organization. This role requires leading and managing decentralized resources often across the country and steering them to quickly resolve business impacting outages. The role also requires...read more

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