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Programmer Analyst/Developer - IT Merchandise Development |
Compensation: Negotiable |
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Nordstrom is one of the nation's leading fashion retailers, offering a wide variety of quality apparel, shoes and accessories for men, women and children at stores across the country. We remain committed to the simple idea on which our company was founded: offer each customer the best possible service, quality, value and selection. We are dedicated to building our business, one customer at a time, by listening and working hard to provide them with the best possible shopping experience in our store. The Programmer Analyst/Developer will assist business partners with problem analysis, resolution and general support for the Merchandising Systems Suite of applications. He/She will work with all areas of Information Technology to enhance and support a broad range of production systems. He/She will work with others to ensure service levels are met, provide evaluations & solutions on business or technical issues, manage and perform activities to restore system functionality, field questions or requests for advice, and assure resolution and recovery activities occur in a timely and effective manner. This position also has secondary responsibilities (approximately 25%) for problem management and configuration management issues associated with merchandising systems product releases. You will work closely with Development, QA, IT and others to design and implement enhancements to automation for releasing products throughout the product life cycle while following configuration management best practices. The Programmer Analyst/Developer will be a liaison to Business Analysts in the Full Line Stores' Business Information Office, assisting in planning and participating in project meetings. Strong verbal and written communication skills are essential in maintaining and enhancing communications with our business partners. PRIMARY RESPONSIBILITIES: Provides ongoing support and troubleshooting of all production issues - utilizing Unix/Oracle primarily, and Java Work independently to pursue solutions and problem solve Responsible for permanent problem resolution, resolution documentation and problem ticket closure Participates in issue trend tracking and analysis and makes recommendations for improvement Utilizes query tools to analyze and reconcile data and to produce ad hoc reports Assist in performing quality assurance reviews of program code Participate in rotational on-call responsibility Design, build, test, and implement enhancements SECONDARY RESPONSIBILITIES: Problem Management Review problem tickets for accuracy and report problem trends Collaborate with team members and Business Information Organization to resolve outstanding tickets/work orders and ongoing issues Analyze and provide monthly reporting on system availability and problem management statistics Configuration Management Liaison to Configuration Mgmt Team to coordinate, bundle and submit code packages for production implementation created by Merchandising System Services development groups Understands, monitors, and help leads change in the product life cycle and the development process to carry forward Configuration Management best practices Maintain/update configuration management scripts used for production support activities Process Documentation Maintain/update Merchandise Systems Services website Maintain/update Merchandise Systems Services documentation knowledge base MINIMUM QUALIFICATIONS: Three years of experience analyzing, designing, coding, testing, installing and maintaining complex software programs Two years experience working in a Unix/Oracle environment Two years experience working with SQL Business knowledge, preferably in the Fashion Retail industry Willingness to be a team player as well as an independent performer Ability to write technical specifications, develop, test, and manage the transition of modifications through the quality assurance and change control process A commitment to maintaining a high degree of customer satisfaction through investigation, analysis, implementation, instruction, and relationship building efforts Process oriented with a strong emphasis on attention to detail Strong analytical, problem solving, and conceptual skills ADDITIONAL SKILLS: Knowledge and experience with retail ERP systems, especially Oracle Retail (RMS, RSS, RDF, MFP, MDO) PL/SQL, Pro C, Korn Shell (ksh), JAVA, .NET, or Actuate programming a plus Configuration Management experience a plus Familiarity with system delivery lifecycle processes Ability to quickly learn new technologies Flexibility to work in a constantly changing environment Good verbal and written communications skills with the ability to communicate complex ideas with a diverse audience Ability to dissect business problems into Functional Solutions Ability to work smoothly and positively in a collaborative environment Proven experience working with both internal and external customers Group presentation skills and process redesign facilitation Able to set and meet deliverable deadlines and estimates The above information on this definition has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Nordstrom offers a fun working environment with excellent benefits, including medical, dental, vision, 401(k) with matching contribution, and an employee discount at all Nordstrom stores. This is a great opportunity to put your skills to work for a great career with Nordstrom. We are an equal opportunity employer committed to providing a diverse environment. Reference Job Number - 529132
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