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Seeking Clerical Job Near Douglasville |
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Susan G. Williams 7524 Hiawatha Dr. Douglasville, Georgia 30134 H) 770-635-7446 C) 678-914-8942 wenotorious@comcast.net Objective Dedicated, energetic, accomplished specialist in many aspects of the advertising, marketing and the customer service industry. Seeking a position with a company that will have growth and longevity to allow me to utilize my experience to the fullest as well as being open to new challenges. Work Experience Marketing - Receptionist 8/2007 – 2/2008: Aaubergine Day Spa & Family and Children’s Chiropractic Front desk receptionist and marketing coordinator for an elite Day Spa and established Chiropractic office. My many duties include search engine marketing for both facilities. Plus the placement of various free ads on the internet to generate new clients. I am responsible for greeting customers, patients and vendors both in person and on a multi line based phone system. My job duties also include the update of various spreadsheets and word documents, for the client data base. Also the use of a Chiropractic based program for patient billing and diagnostic codes. It also includes the minor duties of, arranging luncheons, making coffee, office cleanup and anything for a productive team atmosphere. Search Engine Marketing Coordinator 5/2005 –8/2007: Granter Media, Inc., Kennesaw, Ga Responsible for search engine marketing for multiple accounts in Google, Overture, MSN and ASK. This position allows me to create multiple text ads, processed daily marketing reports, and make decisions to bid on sponsored ads against competitors for rank placement. Performed front desk receptionist duties for customers and scheduled appointments for employee candidates. Also, I have participated in the customer service department calls, customer refunds, credit card charge backs, entering of sales in Quick Books, contact and mailing of brochures to welcome centers, hotels, and campsites to promote our company. Dispatcher - Receptionist 7/2003 - 3/2005: Great Southern Heating And Air, Marietta, Ga Dispatched drivers to daily routes, performed all database updates, scheduled customer service for emergency calls and service contract customers, sold service contracts, performed closing cost of jobs and job cost. Processed all incoming and outgoing mail and outgoing mail using postage machine and Fed Ex shipping system on all outgoing packages. Inspected to make sure packages were packaged to standards and that correct products were packaged. Acted as front desk receptionist for customers and sales people. Administrative Assistant - Customer Service Supervisor 12/1999 - 4/2003: Lenox Capital, Marietta, Ga • Supervised a team of 10-12 customer service representatives, conducted employee performance reviews, led weekly team meetings, answered inbound customer service calls in a high volume fast paced call center, taking all accelerated customer management calls. Managed past due customer accounts and assisted in company ACH banking process. Performed all database updates, responsible for processing timely and accurate customer refunds. Customer Service Specialist 12/1997 - 12/1999: 1-800-FLOWERS.com, Marietta, Ga Certified Customer Service Specialist using the Atlas software and a Floor supervisor. Resolved problems that the florist may present to the call center. Responded to emails to e-mails from the customers to resolve problems. Coordinated work and break schedules, workstation locations and work activities during peak business seasons. Monitored agents to insure that they were following 1-800 Flowers.com script. Administrative Assistant, Customer Service, Driver Dispatcher 11/1977 - 11/1997: United Parcel Service, Atlanta, GA Handled inbound and outbound customer service calls. Tracked and provided delivery information on packages for customers. Dispatched drivers for afternoon pickups. Ordered all uniforms and supplies for center. Acted as driver helper during peak seasons. Worked in damage control inspecting damaged packages also notified shippers of the situation Education 7/2003 Quick Books, Marietta, Ga Certification 6/1982 Chattahoochee Tech, Dallas, Georgia Certification General Core Studies on Computer 5/1980 Metro Ambulance School, Marietta, Georgia Certification Emergency Medical Technician 6/1978 Paulding County High School, Dallas, Georgia High School Skills Search Engine Marketing: SEO and SEM, Federal Express and UPS shipping systems, File Formatting and Data Transfer, Quick Books, Multiline Phone Systems, Various office machines such as fax, copier and postage meter. Retail sales with cash register experience.
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