The two day boot camp will cover the following stages of the ITIL® Service Lifecycle:
•Service Strategy ◦Strategy Management For IT Services, Service Portfolio Management, Business Relationship Management, Financial Management For IT Services, Demand Management
•Service Design ◦Design Coordination, Service Catalog Management, Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management, Supplier Management
•Service Transition ◦Transition Planning & Support, Change Management, Service Asset & Configuration Management, Release & Deployment Management, Service Validation & Testing, Change Evaluation, Knowledge Management
•Service Operation ◦Event Management, Incident Management, Request Fulfillment, Problem Management, Access Management, and the functions of: IT Operations, Technical Management, Application Management, Service Desk
•Continual Service Improvement ◦Seven-Step Improvement Process
Every Student Receives:
•Two days Instructor Led Classes -- $1200
•Learner Manual (excellent post-class reference) -- $300 value, included!
•Exam Voucher -- $150 value, included!
•Sample exams and exam preparation -- priceless, included!
Call us at 972-559-ITIL(4845) or visit us at http://www.itilprep.com/boot-camp/