Conducts diagnosis and repair to field returned products in a timely and professional manner, troubleshooting to the component level Leads and participates in process and product improvement initiatives to improve the quality of the end product & reduce field failures; conducts root cause analysis investigations. Provide technical support on all Dynamic and Invacare products via the telephone displaying professionalism and courtesy. Assist third party dealers and manufactures. Involvement in new product design process to ensure full product knowledge prior to release. Provides accurate daily time allocation between repairs and non-repair duties Collects data to provide information on quality faults, on...read more

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