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Events Manager, Boston (In-Market OSR) - Marriott International HQ - (19120600)


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Ad number:#483592438
Contact:Marriott International
City:Bethesda, MD



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Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

The Marriott International HQ located at 10400 Fernwood Road, Bethesda, MD 20817 is currently hiring a Events Manager, Boston (In-Market OSR).

Responsibilities include: Members of the Operations Support Resources team will be deployed to temporary assignments of varying durations (based on specific hotel needs) as directed by CLS Leadership. This job is designed to "fill the gaps" in the operations of our hotels as identified by leadership. This job will require members of the team to travel extensively; however, relocation is not expected. The time in position requirement will follow the standard company policies. Performance will be evaluated after each assignment via an appraisal from the General Manager/Department Head of the hotel where the assignment occurred. Operations Support Resources associates are expected to demonstrate professional demeanor and behavior at all times as the associate represents the Continent Lodging Services organization of the Americas. Responsible for the event execution of large complex group/catering events. Prepare all event documentation and coordinates with sales, property departments, and customer to ensure consistent, high level service throughout the Pre-Event, Event and Post-Event phases of property events. Works to develop, build, and maintain long-term relationships in order to achieve personal and team related revenue/profit and customer satisfaction goals. The Senior Event Executive can focus on all types of accounts (i.e. corporate, association, social, etc.). Ensures a seamless turnover from sales to service then back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for their experience. CORE WORK ACTIVITIES Coordinates and leads Event Management activity for high profile, high importance customer groups Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event. Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event). Makes presence known to customer at all times during this process. Is available to solve problems and/or suggest alternatives to previous arrangements. Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. Proactively identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions. Leads pre-event and post-event meetings for assigned groups. Facilitates various meetings as necessary (Event Order meeting, block review, etc.) Manages group room blocks and meeting space for assigned groups. Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. Adheres to all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.) Integrates current trends in event management and event design. Maintains focus on Event Satisfaction through interactions with Customers and Associate Teams Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints. Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters. Observes service behaviors of associates and provides feedback to individuals, continuously strives to improve service performance. Conduct pre- and post-event meetings as required to review/communicate group needs and feedback. Participates in the development and implantation of corrective action to address service challenges and focuses on continuous improvement. Reviews guest satisfaction results with associates. Participates in the development and implementation of corrective action plans. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Provides support, as needed, for recruiting, hiring, and coaching Associates Assists as needed in the interviewing and hiring of associate team members with the appropriate skills. Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. Ensures associates are cross-trained to support successful daily operations. Uses all available on the job training tools for associates. Supervises on-going training initiatives and conducts training when appropriate. Communicates performance expectations in accordance with job descriptions for each position. Participates in the associate performance appraisal process, providing feedback as needed. Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team. Actively solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns. Brings issues to the attention of the department manager and Human Resources as necessary. Participates in associate progressive discipline procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Ensures that regular on-going communication is happening with associates to create awareness of business objectives and communicate expectations, recognizes performance and produce desired results. Celebrates successes and publicly recognizes the contributions of team members; ensures associate recognition is taking place on all shifts. Participates in an on-going associate recognition program. Generates revenue for events through prudent use of selling strategies and presentation of products to best meet the needs of event group Effectively up-sells products and services throughout the event process. Effectively manages customer budgets to maximize revenue and meet customer needs Participates in customer site inspections and assists with the sales process when necessary. Manages revenue and profitability associated with events. Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups. Maintains focus on profitability of event engagements through appropriate planning and monitoring Comprehends budgets, operating statements and payroll progress reports as needed ot assist in the financial management of department. Utilizes the Atlas to effectively schedule to business demands and for tracking of associate time and attendance. Manages payroll administration. Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals. Understands the impact of department’s operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Performs other duties as assigned to meet business needs. CANDIDATE PROFILE Education and Experience High school diploma or equivalent required, Bachelor’s Degree preferred Certification in Meeting Planning preferred (CMP)

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Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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