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Customer Service Representative (Remote)

Overview

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Ad number:#1030452703
Contact:CELERION
City:Maryland City (Laurel), MD
Zip:20724
Compensation:$28 / Hour

Description

We are looking for a Customer Service Representative, or CSR, to act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. with Opportunity to expand responsibilities and increase compensation over time.

The idea candidate will be trained on ‘how to use’ our specially modified company softwares and web tools for maximum efficiency.

Required skills:

  • Basic computer skills and ability to learn customer ERP system
  • Basic written and oral communication skills
  • Customer focused attitude
  • Comfort with basic math and measurements

Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries, Communicating with customers through various channels, Acknowledging and resolving customer complaints.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints, Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.

Qualifications:

  • High School Diploma or equivalent
  • No Previous experience in customer service, sales, or other related fields
  • Desire to learn new administrative tasks and business functions (pricing, sales outreach, bookkeeping support, etc.)

 

Salary: $28/hour
Spare Time: 10-15 hours weekly
Part Time: 25 hours weekly
Full Time: 40 hours weekly
Flexible; No fixed schedule (9 to 5)
Contact: DebraMcDowellCr@gmail.com

***This remote position is for US residents only***

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