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AsstMgr-Front Desk (NE) - Gaylord Hotels - (19121123)

Overview

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Ad number:#495285859
Contact:Marriott International
City:Bethesda, MD
Zip:20817
Compensation:DOE

Description



<a href="https://jobs.marriott.com/marriott/jobs/19121123?%3Flang=en-us" target="_blank"><img src="http://sirrat.com/ps/marriott/marriott.png"/></a>

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<b>Here’s To Your Journey </b> with <b>Gaylord</b><br><br>

 

Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you''ll bring your warm smile, genuine excitement and a “consider it done” spirit to work. In return, you’ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.

 

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<b>The Gaylord Rockies Res&Con Center </b> located at <b>6700 N Gaylord Rockies Blvd, Aurora, Colorado, 80019</b> is currently hiring a <b>AsstMgr-Front Desk (NE)</b>

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Responsibilities include:

 

 

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

 

CANDIDATE PROFILE

 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

 

CORE WORK ACTIVITIES

 

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Understands employee positions well enough to perform duties in employees'' absence.

• Handles employee questions and concerns.

• Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

• Supports daily Front Desk shift operations.

 

Supporting Progress Toward Guest Services and Front Desk Goals

• Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

• Strives to improve service performance.

• Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

• Supports same day selling procedures to maximize room revenue and property occupancy.

• Understands the impact of Front Desk operations on the overall property financial goals and objectives.

 

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Sets a positive example for guest relations.

• Encourages employees to provide excellent customer service within guidelines.

• Handles guest problems and complaints seeking assistance from supervisor as necessary.

• Interacts with guests to obtain feedback on product quality and service levels.

 

Supporting Projects and Policies

• Supports implementation of customer recognition/service programs, communicating and ensuring the process.

• Assists in the review of comment cards and guest satisfaction results with employees.

• Ensures employees have the proper supplies and uniforms.

• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

 

Supporting Handling of Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Provides feedback to individuals based on observation of service behaviors.

• Participates in an ongoing employee recognition program.

• Supports training when appropriate.

• Participates in the employee performance appraisal process.

 

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.

• Complies with loss prevention policies and procedures.

 

 

 

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To apply now, go to: <a https://jobs.marriott.com/marriott/jobs/19121123?%3Flang=en-us rel=”nofollow”><b> https://jobs.marriott.com/marriott/jobs/19121123?%3Flang=en-us</b></a>

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<br>Additional Location - Denver, Colorado <br>

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit <b><a href=http://www.marriott.com/careers rel="nofollow">www.marriott.com/careers</a></b> to learn more about our workplace culture and career opportunities.

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<br> So, we ask, where will your journey take you? <br><br>

<font size=2> Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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