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Service Manager - JR-40024774 - Goodyear

Overview

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Ad number:#320490282
Contact:Kuldeep Yadav
City:Charlotte, NC
Zip:
Compensation:hourly

Description

DESCRIPTION:

 

  • The Service Manager is responsible for managing the service department by proper staffing and helping to meet location sales and unit targets.
  • To assist Technicians in daily work routines.
  • To maintain a safe and accident free work environment.
  • To maintain customer relations to ensure long term growth in sales and profits.
  • To maintain customer and associate satisfaction.
  • Deliver quality work on time every time to customers.
  • To train and develop service associates.
  • The Service Manager must complete all other duties as assigned.

 

Responsibilities will include but not be limited to: 

 

  • Assisting Center Manager in achieving sales, units, and profited budgeted objectives.
  • Ensuring proper service estimates are delivered to the customer.
  • Quoting tire prices, including trade-ins, accurately.
  • Completing work orders, PM checklists, and other paperwork effectively and efficiently.
  • Controlling and protecting the assets of the company by maintaining awareness of inventory levels.
  • Ensuring inventory is secure, stored, and only accessible to the associates in accordance with company policy.
  • Delivering customer satisfaction.
  • Meeting customer requirements for service in a timely manner.
  • Providing "Service Excellence, Always" to meet the service goals of the location and needs of the customer.
  • Assisting the Center Manager with hiring, training, and managing associates.
  • Developing new and existing associates.
  • Communicating specific work assignments and responsibilities to associates.
  • Assisting the Center Manager in ensuring proper staffing levels with qualified personnel.
  • Assisting associates in technical areas as needed.
  • Facilitating effective communication throughout the center working closely with the Center Manager.
  • Maintaining a clean and safe environment.
  • Assisting Center Manager in implementing programs and procedures to ensure the safety of associates and customers.
  • Enforcing and communicating policies and procedures to associates.
  • Addressing violations of policy immediately.
  • Operating the Service Department as an accident free/safe workplace.
  • Maintaining organization and cleanliness in parts room and shop area.

 

REQUIREMENTS:

 

  • High School or GED preferred.
  • Must have a valid driver's license for the type of vehicle required for the position and be able to meet DOT driver qualification requirements.
  • At least two years of relevant service and/or management experience is preferred.
  • Must be willing to follow all safety procedures and work in a safe manner.
  • Must be able to work in a results-oriented, fast-paced environment as part of a team.
  • Must be a self-starter and willing to take the initiative, able and willing to work without direct supervision, and be willing to attend appropriate training sessions.
  • Good computer skills.
  • Good oral and written communication ability.

 

Equal Opportunity Employer / Disability / Vet.

 

LINK TO APPLY:

 

https://www.candidatecare.com/srccsh/RTI.home?r=5000315480410&c=8&d=goodyear2.candidatecare.com&_dissimuloSSO=-mRDDVPDvEM:24e5svfjejt3Iqzk5Ikd_Im1bZU&rb=CLASSIFIEDADS

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