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Senior Manager, Digital Product Merchandising & Optimization - Marriott HQ (18002PF4)


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Ad number:#375277341
Contact:Marriott International
City:Bethesda, MD



Here’s To Your Journey with

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
The Marriott International HQ located at 10400 Fernwood Road, Bethesda, MD 20817 is currently hiring a Senior Manager, Digital Product Merchandising & Optimization.

Responsibilities include: The Sr. Manager, Digital Product Merchandising & Optimization will play a key role in defining, executing and optimizing strategic online marketing programs, digital creative and global merchandising strategies. This role will be primarily focused on creating and optimizing go-to-market strategies for our Credit Card business throughout the entire digital customer journey. High growth goals will be achieved through a mix of merchandising, product enhancements, optimization and offer strategies that drive new card acquisitions as well as deepen engagement with card usage. S/he will manage the day-to-day digital business relationship with our Credit Card partnership team, lead cross-functional product teams and partner with key stakeholders (including Partnership Marketing, Loyalty, Orchestration, Product and UX) to elevate Marriott’s digital experiences and achieve growth goals. CANDIDATE PROFILE Education and Experience · BA/BS degree · 5+ years campaign and product management, merchandising and/or optimization experience · 5+ years digital/mobile experience, preferably with high volume transactional websites · Strong relationship building and stakeholder account management experience · Proven skill in balancing product capability development with business risk management · Proven skill in leading and working across multiple and distinct functional organizations (e.g. Design, Testing/Research, Product, IT, International, Partnership Marketing) · Proven skill in managing budgets of $100,000+ · Strong ability to speak with digital, mobile, technical and creative teams and translate these areas to business teams, with an understanding of impacts. · Strong analytical, organizational and problem-solving skills with ability to interpret and translate data into key learnings · Thrives in a fast-paced, entrepreneurial environment, but within a large, business CORE WORK ACTIVITIES Merchandising Roadmap and Optimization · Actively forward-manage the Digital Credit Card priorities and roadmap · Develop ongoing and merchandising strategy, product enhancements and capability analysis · Identify new areas for optimization via targeting, creative and offer testing across the digital customer journey · Lead a cross discipline team to deliver product features (e.g. user experience design, development, quality assurance) · Partner closely across IT Plan and Build on the implementation of product capabilities · Ensure clear communication and coordination across business, design and build teams to manage the scope of each product launch for on time, on budget delivery of features · Gather and analyze product metrics to monitor results · Foster continuous improvement Development and Delivery of World-Class Product capabilities · Partner closely with Sr. Director of Product and key Loyalty stakeholders to understand changing business needs and priorities · Build deep understanding of our customer profiles and needs · Monitor the competitive market place in order to identify optimization opportunities · Keep current on emerging technologies and business strategies that can enhance the guest experience across Marriott’s digital products · Collaborate with other Digital Business Units and Platform Teams to leverage integrated and cross- product capabilities · Identify optimization opportunities to drive continuous product evolution MANAGEMENT COMPETENCIES Leadership · Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace · Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods · Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action · Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values Managing Execution · Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members · Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required · Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed Building Relationships · Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships · Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards · Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential Generating Talent and Organizational Capability · Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives Learning and Applying Professional Expertise · Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others · Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges · Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges o Product and Project Delivery Management software o Personalization, CRM and/or e-commerce technologies o SDLC and Agile methodologies · Basic Competencies - Fundamental competencies required for accomplishing basic work activities. o Basic Computer Skills - Must be fluent in Excel and PowerPoint o Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work- related issues o Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences o Reading Comprehension – Understands written sentences and paragraphs in work related documents o Writing - Communicates effectively in writing as appropriate for the needs of the audience

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Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit to learn more about our workplace culture and career opportunities.

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Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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