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Front Desk Manager - Sheraton San Diego Hotel and Marina - MRT/1150704

Overview

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Ad number:#547344622
Contact:Kelly Payne
City:San Diego
Zip:92101
Compensation:DOE

Description

Job Description

Peoplescout has been retained to manage the Talent Acquisition Manager search for SSD Operating Company

Many World Class Hospitality Management Companies have chosen to partner with PeopleScout as their Recruiting Service Provider to support their recruiting efforts. We pre-qualify applicants in order to provide the best quality candidates to the numerous Hospitality Companies who work with us nationwide.

Job Summary

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Major Responsibilities:

  • Encouraging and building mutual trust, respect, and cooperation among Guest Services team members, and serving as a role model to demonstrate appropriate behaviors
  • Supervising and managing employees and overseeing all day-to-day operations to meet customer expectations
  • Maintaining Guest Services and Front Desk Goals
  • Achieving and exceeding all performance goals, budget goals, and team goals
  • Conducting department meetings, and continually communicating a clear and consistent message regarding Front Office goals
  • Reviewing staffing levels to ensure that guest service, operational needs and financial objectives are met
  • Managing Projects and Policies
  • Ensuring compliance with and fair administration of all Front Office policies, standards and procedures
  • Providing services that are above and beyond in order to ensure customer satisfaction and retention
  • Acting as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations
  • Responding to and handling guest problems and complaints
  • Managing and Conducting Human Resource Activities
  • Identifying the developmental needs of team members and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

 

 

Job Requirements:

  • High school diploma or GED 2-year Associate’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major, a plus
  • 4 years’ experience (2 years with an Associate’s degree) in the guest services, front desk, or related professional area
  • Solid organizational, time-management and prioritization skills
  • Proven customer service and staff management skills

Ideal Experience:

  • High school diploma or GED 2-year Associate’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major, a plus
  • 4 years’ experience (2 years with an Associate’s degree) in the guest services, front desk, or related professional area
  • Solid organizational, time-management and prioritization skills
  • Proven customer service and staff management skills

 

To submit your application for this job, please go to: 

https://hospitality.greatjob.net/jobtools/jncustomsearch.viewFullSingle?in_organid=18607&in_jnCounter=222592422&in_skills=%09MRT%2F1150704

PeopleScout, is the Recruiting Services Provider for World Class Hospitality Companies

 

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