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Operations Manager


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Ad number:#632699599
Contact:Nathan Xu
City:Richmond BC
Zip:V6X 2A5
Compensation:$80,000 -$100,000


Baby enRoute - Canada’s baby store

7800 Alderbridge Way Richmond BC V6X 2A5

Corporate Regional Operations Manager


Baby enRoute is Canada’s finest baby store bringing, under one roof, high quality, innovative products designed to meet the needs of busy parents with little ones on the move, and doing it all with style, too. We've searched around the world to bring the best quality products to our store and our shopping website. 

Currently, we are looking for a Regional Operations Manager at the corporate level overlooking the operations of the two stores in the West Coast Region of Canada. This is a senior position. Candidates must be knowledgeable in the retail industry of baby and parental products, result-driven with leadership and team-building skills. Previous experience and connections with the industry would be helpful in the success of this position. Below are the main job responsibilities:

  • Manage the operations of two stores in Richmond and Metropolis Burnaby;
  • Organize and manage sales, marketing, procurement, warehousing, hr, public relation, and other functional areas of Baby enRoute in the West Coast Region;
  • Establish objectives for Baby enRoute at the corporate level, set the annual targets and action plan, formulate strategies in achieving these goals and objectives;
  • Set goals and evaluate the operations at the corporate level, formulate strategies and make improvements on operations as necessary;
  • Formulate companies rules and policies, establish administrative controls over the operations, ensure functional and effective operations of Baby enRoute in the West Coast Region;
  • Develop and approve marketing campaigns and promotional strategies, leading sales and achieving annual targets;
  • Allocate resources including human capital, budget, products, materials, etc.;
  • Select and manage personnel, including middle management and floor staff;
  • Establish operational procedures ensuring exceptional customer service and shopping experience in support of sales goals;
  • Motivate floor staff and drive sales result in achieving annual targets, develop strategies in retaining valuable staff and reinforcement;
  • Conduct survey and market study, keep on track with the trend and style of new parents, determine consumer demands and what products to sell;
  • Keep a close monitor of competitors, analyze competitive advantage in formulating the overall corporate strategies;
  • Liaison with the web team in creating web sales, shipment, and after-sales services;
  • Attend meetings and public events, act as the corporate ambassador of Baby enRoute in marketing campaigns and any public events;
  • Represent Baby enRoute in negotiation for procurement, partnership, and any other co-operations;
  • Report of the owner of Baby enRoute Nathan Xu, liaison with Central Canada in Ottawa, coordinate the work between the two regions; 
  • Manage warehouse, control inventory, and ensure product availability of both stores in Richmond and Metropolis Burnaby;

This is a senior position. Preferred candidates must meet below job requirements:

  • 5+ years of experienced in retail management;
  • Must be experience in baby and parental product industry;
  • Resources and connections of the industry are helpful; 
  • Must be available all-time in the management role;
  • Leadership skills, result-driven, dedicated;

Compensation: $80,000 - $100,000 annual salary based on experience and negotiation

Benefit: 3 weeks of paid vacation plus other company benefits

Work location: Richmond BC

Work hours: base but not limited to 40 hours per week including weekends

Job type: full-time, permanent

We thank all candidates for applying. However, only qualified candidates will be contacted for an interview. Please forward your CV with a cover letter to  Attention to Nathan Xu. No telephone inquiries, please.

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