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Front Office Manager - Sheraton San Diego Hotel and Marina - (MRT/1150703)

Overview

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Ad number:#547303622
Contact:Kelly Payne
City:San Diego
Zip:92101
Compensation:DOE

Description

Job Description

Peoplescout has been retained to manage the Talent Acquisition Manager search for SSD Operating Company

Many World Class Hospitality Management Companies have chosen to partner with PeopleScout as their Recruiting Service Provider to support their recruiting efforts. We pre-qualify applicants in order to provide the best quality candidates to the numerous Hospitality Companies who work with us nationwide.

Job Summary

As a Hotel Front Office Manager, you will be responsible for all front office functions and staff, including Bell Staff, Switchboard Operations, Guest Services/Front Desk, and Retail/Gift Shop. In this department head role you will direct, and work with managers and employees to successfully execute all front office operations, particularly guest arrival and departure procedures. Overall, you will strive to continually improve guest, and employee satisfaction, and to maximize the financial performance of your department. As a Hotel Front Office Manager, you will be responsible for all front office functions and staff, including Bell Staff, Switchboard Operations, Guest Services/Front Desk, and Retail/Gift Shop. In this department head role you will direct, and work with managers and employees to successfully execute all front office operations, particularly guest arrival and departure procedures. Overall, you will strive to continually improve guest, and employee satisfaction, and to maximize the financial performance of your department. • Encouraging and building mutual trust, respect, and cooperation among Guest Services team members, and serving as a role model to demonstrate appropriate behaviors • Supervising and managing employees and overseeing all day-to-day operations to meet customer expectations • Maintaining Guest Services and Front Desk Goals • Achieving and exceeding all performance goals, budget goals, and team goals • Conducting department meetings, and continually communicating a clear and consistent message regarding Front Office goals • Reviewing staffing levels to ensure that guest service, operational needs and financial objectives are met • Managing Projects and Policies • Ensuring compliance with and fair administration of all Front Office policies, standards and procedures • Providing services that are above and beyond in order to ensure customer satisfaction and retention • Acting as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations • Responding to and handling guest problems and complaints • Managing and Conducting Human Resource Activities • Identifying the developmental needs of team members and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Major Responsiblities:

• Encouraging and building mutual trust, respect, and cooperation among Guest Services team members, and serving as a role model to demonstrate appropriate behaviors • Supervising and managing employees and overseeing all day-to-day operations to meet customer expectations • Maintaining Guest Services and Front Desk Goals • Achieving and exceeding all performance goals, budget goals, and team goals • Conducting department meetings, and continually communicating a clear and consistent message regarding Front Office goals • Reviewing staffing levels to ensure that guest service, operational needs and financial objectives are met • Managing Projects and Policies • Ensuring compliance with and fair administration of all Front Office policies, standards and procedures • Providing services that are above and beyond in order to ensure customer satisfaction and retention • Acting as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations • Responding to and handling guest problems and complaints • Managing and Conducting Human Resource Activities • Identifying the developmental needs of team members and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Job Requirements:

• High school diploma or GED 2-year Associate’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major, a plus • 4 years experience (2 years with an Associate’s degree) in the guest services, front desk, or related professional area • Solid organizational, time-management and prioritization skills • Proven customer service and staff management skills

Ideal Experience:

• High school diploma or GED 2-year Associate’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major, a plus • 4 years experience (2 years with an Associate’s degree) in the guest services, front desk, or related professional area • Solid organizational, time-management and prioritization skills • Proven customer service and staff management skills

 

 

To submit your application for this job, please go to: 

https://hospitality.greatjob.net/jobtools/jncustomsearch.viewFullSingle?in_organid=18607&in_jnCounter=222592418&in_jobDate=Last+24+Hours&in_skills=MRT%2F1150703

PeopleScout, is the Recruiting Services Provider for World Class Hospitality Companies

 

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