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Customer Care Specialist

Overview

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Ad number:#390227462
Contact:Recruiting Team
City:Bend
Zip:97701
Compensation:Competitive Salary
Posted in: Bend Marketing Jobs

Description

Who You Are:

You have at least a year of experience in a professional environment, and are excited about the opportunity to grow your skills at an awesome company. You are technical, analytical and have the keen ability to efficiently identify, analyze, prioritize, and resolve problems. You can read basic HTML, and are interested in working with graphics, images and other software applications.

Here at G5, the Customer Care Specialist provides support to end users on a variety of issues. Identifies, researches, and resolves both technical and non-technical problems. Responds to telephone calls, email and personal requests for technical and non-technical support and ongoing content services. Documents, tracks and monitors each problem to ensure a timely resolution. Relies on instructions from the Client Experience Manager and/or pre-established guidelines/processes to perform the functions of the job. These functions include, but are not limited to, image resizing, data entry and deletion, domain management, editing basic HTML, CSS, and Javascript, interaction with third-party vendors, task assessment and prioritization, and writing client-facing responses and inquiries, working directly with clients to discover and resolve configuration or content management issues.

If this sounds like an opportunity you just can’t pass up, we encourage you to apply!

 

Your Next Challenge:

  • Communicate with clients with a broad range of technical aptitude
  • Test website updates and edits
  • Troubleshoot reports of software issues
  • Create or modify website content
  • Modify or correct Google Map location and map marker issues
  • Coordinate campaign changes across departments
  • Resolve client access and user permission issues
  • File conversion tasks
  • Manage uploading of content to specific sites and pages
  • Work with graphics and images using various software applications
  • Read website code/inspect element for diagnosis
  • Domain management/ DNS troubleshooting
  • Retrieve/edit information for clients
  • Manipulate HTML,CSS and JSON
  • Coordinate the deletion of clients or locations
  • Update process documentation and website build documentation as necessary

What You’ll Need:

  • Strong organizational and time management skills
  • General business skills, industry knowledge, long-term vision
  • Ability to efficiently identify, analyze, prioritize, and resolve problems
  • Good judgment in decision making
  • Ability to communicate effectively with clients and co-workers in an organized, professional manner
  • Ability to design, document, and implement process improvements
  • Ability to adhere to both company and departmental standards and best practices

Who We Are:

As the leader in real estate marketing optimization, G5 is a predictive marketing SaaS company that uses AI and other emerging technologies to help marketers amplify their impact. Through its Intelligent Marketing Cloud, G5 delivers unrivaled scalability and results through predictive analytics, 1:1 customer journeys, hyper-personalized customer experiences, and continuous spend optimization. With over a decade of experience across more than 7,000 properties throughout the U.S. and Canada, G5 was recently named one of the fastest-growing private U.S. companies by Inc. magazine and one of North America’s fastest-growing technology companies by Deloitte. The Bend, Oregon-based company was founded in 2005 and is backed by private equity investor PeakEquity Partners.

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