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Customer service/dispatch

Overview

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Ad number:#656353256
Contact:Global Channel Management, Inc.
City:Austin, TX
Zip:78753
Compensation:$18/hr
Posted in: Austin Office Jobs

Description

https://www.globalchannelmanagement.com/jobopenings

jobs@globalchannelmanagement.com

Customer service/dispatch needs 3 years’ experience required

Customer service/dispatch requires:

  • Proficient with computers, Windows applications
  • Oracle experience a plus.
  • The qualified candidate will be an integral part in the continued success and growth of the Service Department.
  •  This position requires a high energy level with a focus toward customers and a strong desire to succeed.
  •  Good organizational skills, attention to detail and excellent communication skills are required.

Customer service/dispatch duties:

  • Schedule general service calls, preparing and invoicing service calls.
  • Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections
  • Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.
  • Communicate with our Service Resource Center for all service calls.
  • Maintain confidentiality of customer and employer information at all times.
  • Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.

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