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Call Center Customer Service Inbound

Overview

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Ad number:#516499375
Contact:Angela Montanez
Phone:8156224900
City:Sterling, IL
Zip:61081
Compensation:11.25-11.75

Description

Are you Awesome?
https://focus.applicantpool.com/jobs/ to apply today!
$11.25-11.75 per hour + Bonus!

JOIN ONE OF THE LEADING COMPANIES IN THE CALL CENTER INDUSTRY!

Come grow and challenge yourself with us and discover your full potential.

JOB SUMMARY

Focus Services is seeking motivated, dependable individuals to join our team. Our Representatives enjoy working in an exciting environment that offers excellent advancement opportunities, competitive salary, and a comprehensive benefits package.

Your mission … should you choose to accept it … is to field calls, answer questions, explain product information, and provide customers clarity on their accounts

DUTIES & RESPONSIBILITIES

Field inbound calls in a professional manner
Respond to and resolve customer questions
Research possible solutions to customer issues
Sell / Up sell products on customer’s account
Retain customers wanting to cancel
Deescalate angry customers
QUALIFICATIONS

Proficient PC and keyboarding skills with ability to multi-task
The ability to type 25 wpm
Good numerical and analytical skills
Skill to communicate effectively with customers
Ability to handle a high stress environment
Willingness to work in a fast pace work environment
Ability to be proactive
Must pass a Background and Drug test
INSURANCE BENEFITS & TIME OFF

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Paid Holidays
Reduced or Flexible Hours
Family Medical Leave
FINANCIAL BENEFITS

Excellent base wage
Daily / Weekly / Monthly Contests and Prizes
Scholarship Opportunities
Performance Bonus
PERKS & DISCOUNTS

Employee Discounts
Employee Assistance Program
Company Social Events
On the Job & Continuation Training
Professional Development/Advancement Opportunities
Volunteer Assistance Program
Referral Programs
Tons of food and snacks
Charity events
Casual dress code
Tiered promotional opportunities based on performance
Individual and Team recognition
WHY WORK FOR FOCUS?

Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way. As Focus employees we believe that giving back matters and we are dedicated to providing assistance to our employees, their families, and the organizations and communities in which they live. Focus Services is dedicated to instilling in its employees a lifetime commitment to educate and inspire people everywhere.

OUR ENVIRONMENT

Focus Services is an open call center layout. We utilize the latest technology and have a diverse and rewarding atmosphere. Focus agents receive daily recognition and are rewarded with sales bonuses, raffle prizes, cookouts, company parties, and other social/family events.

Check us out at www.focusservices.com to learn more about our company history, culture, and values!

WE HAVE A BRAND-NEW CLIENT!!

$11.25-$11.75 AFTER TRAINING + BONUS

THIS MESSAGE WILL SELF-DESTRUCT IN 5 SECONDS … SO APPLY ASAP!

Job Type: Full-time

Salary: $11.25 to $11.75 /hour

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