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Los Angeles: San Gabriel Valley

Customer Service / Logistics Rep

Overview

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Ad number:#1032719454
Contact:Becky Villanueva
Phone:714-679-2979
City:El Monte
Zip:91732
Compensation:$19

Description

Growing meat processing company located in the city of Industry is in need to hire a temporary person for the Customer Service Rep. position.

The assignment will be for approximately 3-4 months. The hourly pay is $17-19 depending on experience and skillset.

For more information please call / text Becky at 714-679-2979.

  • Monday - Friday / 8am - 5pm 
  • Must be open to work overtime as needed

Job Duties:

  • Coordinates the release / shipping of any customer orders that are on hold due to late payments.
  • Attaches copies of freight charges to all sales representatives’ sales order copies so that they can review freight cost of each order.
  • Enters all customer purchase orders for processing.
  • Reviews all freight invoices to ensure accurate freight rate is charged.
  • Schedules any product returns with trucking company, as well as with customer to ensure timely returns.
  • Contacts carrier to determine any issues and requests that corrections be made to the freight invoice.
  • Invoices the orders making sure all weight sheets are attached.
  • Enters lot date for Quality control purposes.
  • Gathers all information (lot, PO #, case count) for purchases and sales.
  • Submits all documents and information to the Quality Control Department.
  • Contacts customers/buyers if product return is necessary.
  • Enters employee orders and ensures accurate pricing.
  • Invoices employee orders
  • Processes labels for FedEx/UPS for samples and packages sent by sales team and other departments as needed.
  • Prepares sample requests when needed for sales department.
  • Requests pick up of packages sent via FedEx/UPS if needed.
  • Ensures Shipping carrier requirements and regulations are met.
  • Reviews purchase orders and shipment contents prior to releasing them from our facility.
  • Reviews freight rates and other transportation costs to keep working costs low.
  • Notifies customers if shipments are delayed.
  • Responds to shipping complaints, lost items, damages.
  • Executes logistics plan to move products and packages to reach destination on schedule.
  • Tracks shipment details, locations, ETAs.
  • Inform management of ongoing customer issues.
  • Work with export shippers and trans loaders to execute bookings, and ensure vendors/suppliers/service providers payments are processed according to terms.
  • Executes required export documentation for multiple accounts in various stages of completion in a highly time sensitive environment.
  • Obtains export certificates from various government agencies in compliance with each shipment.
  • Ensures compliance with customs, exports, applicable foreign trade/importation laws, as well all applicable federal transport regulations.
  • Works with QC department for export document verification.
  • Audits export files for compliance and scan into database.
  • Works with managers and team members to implement new strategies and initiatives.
  • Works under general supervision.

Performance Requirements:

  • Full time; Schedule may vary by departmental needs. May be required to work overtime as assigned and approved by Supervisor.
  • Adherence to all Company and policies and procedures.
  • Strength demands: Light work. Includes exerting up to 15 pounds of force occasionally and sitting at a computer desk to a significant degree.

Education / Experience:

  • High School diploma or Technical Certificate.
  • Must have 2-5 years of experience in the field or in a related area.
  • Knowledge of Microsoft Office programs (i.e. Word, Excel and Outlook, etc.).
  • Strong analytical, organizational and communication skills (i.e. oral and written).
  • Relies on limited experience and judgment to plan and accomplish goals.
  • Ability to communicate effectively with other teams members.
  • Bilingual in Spanish and English (Spoken and Written).

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