HVAC Tech Support needs minimum 2 years HVAC systems or controls service industry

HVAC Tech Support requires:

• 2-3 years previous engineering support, technical support, technical sales, consulting,
  technical customer service.
•  a good knowledge of networking required, connectivity of modem, connectivity of
  gateways, understanding troubleshooting of networks and network traffic.
• good understanding of cybersecurity practices, mainly with respect to edge hardware
  and cloud vulnerability testing would be add on
• . associates degree in business, marketing, or related technical disciplines or equivalent
  experience in any of the following;
• military duty with responsibilities focused in the hvac systems engineering or service
  industry
•  Strong team player, positive attitude, works well with groups, offers and receives constructive criticism.
•  Strong business communication and organization skills including ability to read, analyze, and interpret client support requests and write business correspondence.
•  Knowledge and proficiency in Word, PowerPoint, Excel, internet software, salesforce,
  webinars, and multi-media.

HVAC Tech Support duties:

• Acts a subject matter expert of Connected Offering products, features, and
  functionalities; regularly updates knowledge and functional understanding of the
  platforms and applications.
• Conducts web and teleconferences to train new and existing users in customer facing
  products or tools.
•  Interfaces with internal and external customers, operation teams and account/branch
  resources throughout the customer’s subscription
• . Provides ongoing consultative support and detailed instructions to users through
  telephone, e-mail, and Salesforce.
•  Provides and facilitates expert knowledge to the customer on product and service capabilities.
•  Independently takes action and responds timely to adoption, utilization, customer
  satisfaction.
• . Remains persistent with the customers to ensure they are maximizing product
  features, realizing value and increasing their ROI from their Connected Offerings
  applications findings and resolution within Salesforce.