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Remote HVAC Tech Support

Overview

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Ad number:#975112031
Contact:Global Channel Management, Inc.
City:Austell, GA
Zip:30106
Compensation:$30/hr
Posted in: Atlanta Office Jobs

Description

HVAC Tech Support needs minimum 2 years HVAC systems or controls service industry

HVAC Tech Support requires:

  • 2-3 years previous engineering support, technical support, technical sales, consulting,
    technical customer service.
  •  a good knowledge of networking required, connectivity of modem, connectivity of
    gateways, understanding troubleshooting of networks and network traffic.
  • good understanding of cybersecurity practices, mainly with respect to edge hardware
    and cloud vulnerability testing would be add on
  • . associates degree in business, marketing, or related technical disciplines or equivalent
    experience in any of the following;
  • military duty with responsibilities focused in the hvac systems engineering or service
    industry
  •  Strong team player, positive attitude, works well with groups, offers and receives constructive criticism.
  •  Strong business communication and organization skills including ability to read, analyze, and interpret client support requests and write business correspondence.
  •  Knowledge and proficiency in Word, PowerPoint, Excel, internet software, salesforce,
    webinars, and multi-media.

 

HVAC Tech Support duties:

  • Acts a subject matter expert of Connected Offering products, features, and
    functionalities; regularly updates knowledge and functional understanding of the
    platforms and applications.
  • Conducts web and teleconferences to train new and existing users in customer facing
    products or tools.
  •  Interfaces with internal and external customers, operation teams and account/branch
    resources throughout the customer’s subscription
  • . Provides ongoing consultative support and detailed instructions to users through
    telephone, e-mail, and Salesforce.
  •  Provides and facilitates expert knowledge to the customer on product and service capabilities.
  •  Independently takes action and responds timely to adoption, utilization, customer
    satisfaction.
  • . Remains persistent with the customers to ensure they are maximizing product
    features, realizing value and increasing their ROI from their Connected Offerings
    applications findings and resolution within Salesforce.

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