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Client Service Rep

Overview

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Ad number:#502682673
Contact:Global Channel Management, Inc.
Phone:6784026444
City:Jacksonville, FL
Zip:32099
Compensation:$15/hr

Description

https://www.globalchannelmanagement.com/jobopenings

jobs@globalchannelmanagement.com

 

Client Service Rep needs 2+ years experience in a client service or call center environment

Client Service Rep requires;

  • Banking or mortgage  servicing experience
  • High school diploma or equivalent required
  • Ability to understand and retain product and service knowledge
  •  Active listener that can ask necessary questions in order to clarify any ambiguity
  • Ability to handle multiple tasks while maintaining a high level of service
  • Basic math, clerical, and typing skills

 

Client Service Rep duties:

  • Maintain quality service to all clients by answering product and service questions, cross-selling related products and services, and being courteous and responsive to all clients' needs
  • Maintain client records by verifying and updating account information
  • Resolve product or service problems in a timely manner by listening, determining the cause of the problem, selecting, and explaining the best solution to solve the problem; expediting the solution and following up with the client
  • Maintain bank operations by following established policies and procedures and reporting needed changes while complying with federal, state, and local banking regulations
  • Contribute to team effort by answering client phone calls in a timely manner
    Take ownership in problem resolution

 

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