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Customer Service Representative

Overview

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Ad number:#942688907
Contact:Tammy Williams
City:Swedesboro
Zip:08085

Description

GENERAL PURPOSE OF THE ROLE:
Under the supervision of the Customer Service Supervisor, this position assists in the accurate management of all inbound deliveries and outbound customer orders. He/she will interact frequently with customers providing knowledge and expertise to fulfill their requests.

DUTIES AND RESPONSIBILITES:
• Scheduling of all inbound deliveries & customer order pick ups
• Communicate directly with all drivers arriving at Lakeside
• Ensure all inbound paperwork is signed & filed accordingly
• Ensure all outbound BOL’s are signed & filed accordingly
• Assist with the following tasks:
o Prepare all special labels, customer placards, etc. for orders & ensure warehouse staff apply to product as requested by customer
o Daily interactions with warehouse management and staff
o Input all outbound customer orders, ensuring accuracy & product availability
o Input & follow up on completion of all customer inbound deliveries
o Act as liaison between Lakeside and customer in reporting any concerns or discrepancies with inbound deliveries and / or customer orders
o Process BOL’s & weight sheets for all outbound orders, email final copies to customer
• Any additional tasks within scope and ability as requested

JOB REQUIRMENTS:
• High School Diploma or equivalent
• Ability to clearly speak, read, and write in English
• Excellent computer skills
• Knowledge Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to respond to a large influx of emails daily
• Ability to pass a preemployment drug test
• Excellent leadership skills
• Excels as a team player
• Ability to multitask and meet deadlines
• Ability to maintain regular and predictable attendance
• Ability to read and understand Standard Operating Procedures (SOPs)
• Ability to add, subtract multiply and divide in all units of measurements
• Understand and abide by all safety regulations as well as policies and procedure set forth by Thomas Foods International, USA

Tues – Thurs – 3pm – 12am

Fri – 11am – 8pm

Sat – 7am – 4pm

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