SEARCH
Jobs
Office Jobs
in Las Vegas
Jobs
Las Vegas

Inside Service Technician - XTM

Overview

Respond to this Ad
Ad number:#323766800
Contact:Cerin Martire
Phone:702-851-3701
City:Las Vegas
Zip:89106
Compensation:DOE

Description

Xtreme Manufacturing  is looking for an Inside Service Technician Provide technical assistance and support to customers with analysis, diagnosis, and resolution to customer satisfaction.

Incentive Package includes:

 

  • Competitive pay
  • Paid Vacation
  • Paid Holidays
  • 401k Retirement Plan
  • Benefits after the first of the month following 60 days will include:  Medical, Dental, Vision & Life
  • Supplemental Insurance Options Available
  • Employee and Customer Incentive Bonus Programs

 

Essential Duties and Responsibilities:

 

  • First responder to inbound customer calls to the tech line call loop                           
  • Respond to email messages and website inquiries for customers seeking help
  • Provide technical support, troubleshooting and assistance to employees and customers with Snorkel products
  • Document all pertinent identification information including, name, company, machine, model, serial number, nature of problem, time of call, and resolution
  • Submit invoice requests to parts administrator for billable time
  • Perform post-resolution follow-ups to confirm completion to customer satisfaction
  • Assist in development of IPs, TSPs, and Service Bulletins
  • Participate in creation and implementation of service department policies
  • Communicate all engineering, assembly and quality issues learned from customer interactions through the service manager to be addressed in MRB meetings
  • Communicate production or parts changes to all service staff
  • Research required information using available resources
  • Escalate unresolved calls using the appropriate protocol to facilitate a resolution
  • Any additional support required for the overall success of Snorkel
  • Other duties, as assigned by Management

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

 

Qualifications:

 

  • 1-2 years in Aerial Equipment industry as service technician preferred; vocational mechanical preferred
  • Knowledge of basic mechanics with the ability to read and understand electrical and hydraulic schematics and blueprints
  • Bilingual in Spanish preferred
  • Proven analytical and problem solving abilities with effective listening skills
  • Aptitude to effectively prioritize and execute tasks in a high pressure environment
  • Exceptional customer service orientation and organizational skills
  • Self-motivated and fast paced personality with serious Work Ethic
  • Outstanding computer skills required (MS Windows, MS Office), expert skills in Excel and Access a Plus.
  • Exceptional phone manners with effective listening skills with proven analytical and problem solving skills
  • Ability to absorb and retain information quickly and multi task while making make good decisions
  • Must have a valid driver’s license
  • Flexibility to work in a constantly growing and changing industry
  • Must be able to read, write, and speak English
  • Must be able to pass drug test and background check
  • Must be able to provide Motor Vehicle Record at time of job offer (current within 15 days)

Apply:  https://www.xmfg.com/company-careers/

Respond to this Ad

Report this ad


Type of problem:







Your email (optional)


URL (optional)


Comment (optional)
Sending...
Sending...
© 2018 ClassifiedAds.com, Inc. All rights reserved.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _