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AR Analyst jobs in Chennai Can Apply

Overview

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Ad number:#1021884353
Contact:ANIKA
City:Chennai
Zip:600017
Posted in: Chennai Office Jobs

Description

AR Analyst jobs in Chennai Can Apply

Qualification : Any Graduation
Exp : Freshers to 4 Years
Freshers Salary : 12k to 15k
Exp Salary : 20k to 25k
Location : Chennai
Vacancy : 12

  Analyzing and sharing feedback of calls made by agents.
  Identifying fatal errors and non-fatal errors impacting the process and take corrective/preventive action
  Call monitoring and feedback Sessions (minimum 5 evaluations per Associate per month).
  Monitoring & auditing call
  Monitor agents to identify errors, deviations & initiate corrective measures.
  Provide actionable data to various internal support groups as needed.
  Proper feedback mechanism with employees, as per clients requirement.
  Provide feedback to Operations Manager on the performance of team members - Weekly/ Fortnightly/ Monthly.
  Prepare and analyze internal and external quality reports for management staff review.

  Candidate should have excellent communication skills
  Should possess good knowledge in International Voice QA
  Should have the required skills to provide necessary feedback.

Regards
Anika Hr
91504 and 61060

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