Contact:Global Channel Management, Inc.
Posted in: Jacksonville Office Jobs
Customer support svc desk needs Two (2) to four (4) years of call center and customer service experience
Customer support svc desk requires:
- Experience in financial services required
- Microsoft Office Suite experience preferred
- Consumer complaint review/response/management
- Client research/resolution (contact center background)
- Banking System
Customer support svc desk duties:
- Ensure remain compliant based on internal procedures and regulatory guidelines
- Research root causes of complaints and feedback, identify problems, and suggest solutions accordingly
- Thoroughly document client contact status and resolution notes in various systems.
- Identify outdated/incorrect policies and procedures and Make recommendations for procedure/policy/communication changes.