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Customer Service Representative

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Ad number:#358777943
Phone:330-633-6500
City:Akron, OH
Zip:44311
Compensation:$14.00 - $18.00/HR

Description

Customer Service Representative – Handle Service Calls, Scheduling, Review Service Quotes - Akron, OH - JOB 18-00346

Pay Rate: $14.00 - $18.00/HR Contract to Possible Direct Hire

Only U.S. Citizens or persons with a Green Card work permit may apply.

A local leading lift truck sales & service company is seeking to hire a Customer Service Representative to handle incoming service request calls and turn over to the dispatch department.

REQUIREMENTS

  • High School diploma or equivalency
  • Candidates must be organized, able to thrive in a fast-paced environment & have excellent communication skills.
  • MS Office & must have good basic PC skills and able to learn this company's internal business system software.


DUTIES:

  • Answering incoming service requests and log all calls log in business system software.
  • Organize and manage the activities of the service technicians in their territory while working towards meeting the departments profit goals.
  • Will act as the main communicator between the customer, territory managers, service technicians and service department management.
  • Review incoming field paperwork from service technicians and update the business system software accordingly.
  • Review quoted repairs upon completion of the job.
  • Handle customer inquiries and billing disputes in a timely fashion.
  • Review quoted repairs upon completion of the job.
  • Generate and distribute Maximum Uptime Reports to customers, noting recommended repairs.
  • Prefer candidates that have some type of prior experience scheduling and handling service calls.
  • Coordinate schedules with external client contacts.
  • Candidates that have prior knowledge of lift truck or automotive service plans is desired but not required.


Candidates may be required to submit to a Criminal Background Check and a 10 Panel Drug Screen.

Only U.S. Citizens or persons with a Green Card work permit may apply.

Salary Range: $14.00 - $18.00/HR Contract to Possible Direct Hire

A local leading lift truck sales & service company is seeking to hire a Customer Service Representative to handle incoming service request calls and turn over to the dispatch department.

Due to the large amount of resumes we expect to receive only the most qualified candidates will be contacted. We will retain all other resumes for any future job considerations.

Integrity Technical Services, Inc.
14 Whitehall Drive Suite 102
Akron, Ohio 44278
Toll Free: 1-888-262-3226
Akron: 330-633-6500 Cleveland: 440-257-3232
Website: www.integrityjobs.com (To view all of our open positions please visit our website)

Integrity Technical Services, Inc. does not charge a fee for finding anyone a job.

Integrity Technical Services is an Equal Opportunity Employer.

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