We are looking for a great candidate to join our company as a "CUSTOMER SERVICE REPRESENTATIVE"
Duties and responsibilities:
Manage incoming calls and customer service inquiries
Generate sales leads that develop into new customers
Identify and assess internal and external customer’s needs to achieve satisfaction
Build sustainable relationships and trust with customers through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer orders into QuickBooks and file documents.
Follow communication procedures, guidelines and policies
Travel to visit customers as required.
Take the extra mile to engage customers.
Be ready to do delivery and pick up if needed.
Other duties as assigned
Good Telephone Communication skills
Time Management skills
Great Customer Service skills
Strong Written and Verbal skills
Good Organization skills
Clean Driving record
Education/Experience: High School graduate
Salary : Starting $15.00/hour or depends on experience
Computer Skills: Microsoft Excel/Word, Outlook, QuickBooks
We offer a competitive employee-focused benefits package which includes Medical, Dental, Vision Care & Life insurance
Send resume to : email@example.com