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Customer Service Supervisor

Overview

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Ad number:#1033224507
City:Richmond, BC
Zip:

Description

Guangson Consulting Richmond Ltd. (RMD) is a professional consulting firm that offers international students in Canada with school enrollment, credit transfer, visa and custodian applications etc. We are currently looking to hire a Customer Service Supervisor responsible for the following job duties.

 

Job Duties

  • Ensure that the team provides excellent customer service to clients seeking information and assistance with related matters.
  • Handle escalated customer inquiries or complaints.
  • Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
  • Maintain records of customer interactions and team performance, and generate reports on key performance metrics and trends.
  • Offer ongoing training and development opportunities for team members to improve their skills and knowledge.
  • Assist with budget preparation for the customer service department.
  • Performs other related duties as assigned.

 

Qualification

  • Completion of college diploma is required.
  • Minimum of two-year experience in similar position is required.
  • Excellent oral and written communication skills.
  • Highly organized and flexible.
  • Ability to multitask and meet changing deadlines.

 

Benefit package: 4% of paid vacation

 

Employment Condition:

Location: 5911 No.3 Rd #150, Richmond, BC V6X 0K9

Compensation: $35.00 Per hour, 30~40 hours per week

Terms of employment: Permanent, Full time

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