A Voice process consists of two processes which are inbound voice process and Outbound Voice process.
Inbound Voice process: As the name implies, this process handles all incoming calls of the customers and these calls may be regarding various types of issues. When a call is received from a customer, a customer care representative will try to resolve the issue. The issue can be resolved over the phone instantly or a suitable complaint will be raised.
A customer can make a phone call to the customer care for certain technical support, or raise a complaint. Also, the call can be made for billing issues or else to know about various offers and plans being offered by the company.
When the call center services executive clears the issues raised by the customers, it can help to sell the products more easily.
Outbound Voice Process: An Outbound process is tougher than the inbound voice process as here the customer care executive is needed to make n call to the customers. The customer care executive has to gain the attention of the customers while making such calls and start pitching for the product. It is important to explain the benefits of the products in a meaningful way that can make an appeal to the customers.
Normally a customer care executive makes hone call for selling a product and to resolve an issue. Also, the call is made to explain the latest offers made by the company and what benefits are there with the offers. It is very important for an outbound call center outsourcing agency to convince the customers about the benefits of products. Service of a suitable outbound call center is gaining in popularity as it can make a significant drive to earn more revenue.
SALARY:8K TO 12 K (FOR FRESHER) 15K TO 25K (FOR EXPERIENCE)
TIMING : 8 HOURS
QUALIFICATION: 10th ,12th AND ANY GRADUATE CAN APPLY
BENEFICES : ATTRACTIVE SALARY + INCENTIVE+ OD CASH
COMMUNICATION : EXCELLENT COMUNICATION
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