SEARCH
Jobs
Office Jobs
in Kalamazoo
Jobs
Kalamazoo

Debt Collection Specialist

Overview

Respond to this Ad
Ad number:#362467848
Contact:Management Business Solutions
Phone:6164565627
City:Grand Rapids
Zip:49505

Description


SUMMARY:
Management Business Solutions (MBS) is seeking a Collections Specialist for our client in Kalamazoo, Michigan. As a Collections Specialist, you will be engaging customers who need assistance with past due accounts. The Collections Specialist is responsible for collection calls and/or correspondence to coordinate payment arrangements on past due utility accounts. This position is accountable for reducing delinquency for customer accounts.
 
RESPONSIBILITIES:

  • Conducts outbound calls in order to collect on accounts with past due balances
  • Obtain a reason for past due account and create a budget to bring account current and maintain that current status.
  • Document all calls and resolution efforts.
  • Set up payment inquires and provide solutions on accounts that are past due
  • Collaborates with leadership to achieve collections goal
  • Meet minimum personal goals while supporting team goals.

 
QUALIFICATIONS:
We’re looking for critical thinkers who go above and beyond in their customer service/collection savviness and provide outstanding service. If you possess the following experience and skills, you may be a good fit for this role:

  • Previous experience in debt collections, sales, call center, banking, mortgage, insurance
  • High School Diploma or equivalent
  • Excellent negotiation and communication skills – verbal, written, listening/verifying feedback
  • Positive customer service attitude with customer service experience required
  • Proficient in MS Office software applications such as Outlook, Excel, and Word.
  • Strong attention to detail and accuracy
  • A proven track record of being dedicated, dependable and an ability to work a flexible second shift schedule between 11am-9pm.
  • Understanding of regulations regarding debt collections, compliance and financial privacy including Fair Debt Collection Act and GLB a plus.

 
MANAGEMENT BUSINESS SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER

Respond to this Ad

Report this ad


Type of problem:







Your email (optional)


URL (optional)


Comment (optional)
Sending...
Sending...
© 2018 ClassifiedAds.com, Inc. All rights reserved.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _