Support owners of store and Ben Garelick Jewelers staff as needed. Candidate must be highly motivated, career-minded, trustworthy, hardworking, organized, courteous, have a friendly smile, people skills and the ability to please clients. Candidate must also have excellent communication skills, superior organizational skills, self-motivated and computer literate. Knowledge and experience in the jewelry/fashion industry is a plus but not required. Work up to 40-45 hours a week. Schedule is Tuesday through Friday 10-7 and Saturday 9:30 - 5 with a ½ hour non paid lunch break
Must have a luxury mindset
Must be service minded, professional with confidence; possess self-esteem, attention to detail and an upbeat personality
Strong listening skills and eagerness and ability to learn
Working knowledge of Microsoft Outlook, Excel & Word
Order & restock store & office supplies
Meet and greet clients entering the store. Provide warm welcome, offer beverage(s)
Gift wrap and process financing for sparkle associates
Support sparkle associates by selecting merchandise or getting merchandise requested by the salespeople. Return unsold merchandise to the cases.
Primary phone "Operator"- When not occupied with assisting in store guest, first to answer phone in a professional and friendly manner. "Thank you for choosing Ben Garelick. How may I help you?"
"Buzz" customers into store upon arrival
Set-up, take-down, clean store and jewelry as necessary
Call customers to notify when repairs/orders are ready for pick up as directed by other staff members. Reminder Calls- customers with repairs that have not been picked up in over ten days, note appropriately.
Enter new client names in the database and update current records as needed.
Assist in finessing online products database and uploading & taking photos of products.
Check daily shipment status to be sure online orders are on track and on schedule for delivery on time.
Pack and ship packages as needed
Type-up appraisals, diamond warranty sheets & price label (P-Touch) products
Ability to sell jewelry from time to time when all other salespeople are busy
Send out thank you notes for owners
Assist with party planning and store functions
Send out event mailers as needed
Run errands as needed (e.g. trips to Post Office, pick-up lunch, etc)
Assist with social media - taking photos and posting as needed
Assist sales staff as needed