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Bilingual Vietnamese/English Phone/Video Interpreter in Portland Center

Overview

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Ad number:#469046421
Contact:Jin Young Harrington
City:Tigard
Zip:
Posted in: Portland Other Jobs

Description

Bilingual Vietnamese/English Phone/Video Interpreter in Center

TO APPLY, CLICK THE LINK BELOW. 

https://languageline.wd5.myworkdayjobs.com/en-US/LLS_Careers/job/US-OR-Portland-Call-Center/Vietnamese-Interpreter--HIRING-BONUS--500-DOLLARS---_PDX-VIETNAMESE-EVG

Job Title: Vietnamese Interpreter

Location: 12250 SW Garden Place, Tigard,  OR 97223

Position: Regular employee position

 

Position Overview

The Vietnamese Telephone/Video Interpreter is responsible for handling calls on demand, and renders the meaning of conversations between the Vietnamese and English speakers. The interpreter breaks the communication barrier in a the wide range of industries that LanguageLine Solutions serves: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911. 

The interpreter processes information quickly, concisely and recognizes sensitive cultural differences and he/she is professional and courteous at all times. The interpreter uses appropriate terminology and understands common industry procedures and practices. The calls may involve simple or complex, technical or non-technical subjects.

This position does not involve written translation however translators and other skilled linguists are encouraged to apply. Telephone/Video interpreters translate verbally.

 

 

Principal Duties and Responsibilities:

  • Answer calls promptly and conduct interpretation in a friendly and professional manner.
  • Render correct concepts and meanings according to the conventions of established interpretation protocol avoiding omissions or additions.
  • Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
  • Maintain a professional demeanor throughout the call at all times.
  • Remain calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations.
  • Maintain punctuality and availability during scheduled work hours.
  • Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission.
  • Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.
  • Demonstrate commitment to cultural sensitivity and working in a diverse environment.

 

Qualifications

  • Fluency in Vietnamese and English and skilled in the associated cultural dynamics.
  • Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.
  • Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation.
  • Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
  • Must be at least 18 years of age
  • Legally authorized to work in the US
  • Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with LanguageLine Solutions (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
  • High school diploma or equivalent.
  • Candidates who are currently employed by a client of LanguageLine Solutions or an affiliated LanguageLine Solutions business may not be eligible for consideration.

**A pre-employment background check and drug screening is required for this position**

Physical Requirements:

  • Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer the majority of the workday.
  • Must have sufficient manual dexterity to type or write.
  • Able to lift up to 26 lbs.
  • May be exposed to moderate noise levels; i.e. computer, audio, telephone.

 

OPEN UNTIL FILLED -- EEO/AA

 

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